With an incompatible IT/Business interface you will suffer some or all of the following impacts:

• Project cost overrun
• Project milestones overrun
• An IT system that introduces new constraints
• New process complexity
• A demoralised team

Your already sub-optimal processes just got worse. The business should be looking outward to face the challenges of competition, changing needs and economic issues. Instead they are looking inward fighting internal battles causing excessive operating costs, failed customer service, longer lead times and a deteriorating culture.

So, the “better way” how does it work?